Due to privacy laws (EU General Data Protection Regulation known as GDPR) we want to inform you that when you share any personal information with us, or any personal information is obtained for the sole purpose of assisting with the works undertaken, we take measures to protect it. This may include, but are not limited to, encrypting data both locally and remotely, and ensuring firmware is updated during routine maintenance visits, and in some circumstances remotely where applicable.


To reassure you further we will never share any part of any collected data unless prior permission has been granted by yourself. We will not contact you for any other reason than related to works carried out in the past, present or in future and for legitimate business reasons only.

Key Information

  • We only use your personal data for the purpose for which you provided it.
  • We will only share select data if we are required to do so by law. Otherwise we will always ask for your consent.
  • You can always get in touch to ask us what personal data we hold and to correct and update your data if anything changes.


As part of our service, we will communicate with you via phone, email or text, depending on how you have communicated with us in the past. In some cases, we will get in touch with you for additional information for the provision of our services, such as payment reminders, invoices or information about service changes.

If for any reason you do not agree to our policy as outlined above, you can close your account. If you have any questions, don’t hesitate to contact our customer service team at info@hesltd.com.

Thank you for being a Home Entertainment Specialist valued client.